Contact Support
Clients with active support agreements have direct access to our highly knowledgeable engineers from 8am to 5pm EST, e-mail support, and online support and self-service portal.
Support and Self-Service Portal
Beyond The Installation…
As with any technology implementation, eventually the initial project effort concludes and the system becomes fully embraced by the user community. Once this phase is reached, our systems often become a part of the critical business applications within an organization.
Consequently, the necessary level of support must be provided to address technical issues, assist with system upgrades and enhancements, and when appropriate, provide insight into how new products and maintenance releases may affect the business. ACT recognizes the importance of providing this support, yet also understands that each organization’s support requirements will vary.
ACT is committed to providing highly-responsive client support for all of our customers. Our engineers rotate as implementation consultants and support specialists to provide the most in-depth knowledge of our client community and bring a level of experience to supporting customers far beyond the traditional call center. With our skilled, responsive technical support team and maintenance options, ACT is there when you need us, with a primary focus to ensure the software and services we provide enable our clients to keep doing their job, no matter what happens.
|
